Square Appointments Online Booking: Why is my map location wrong?

[amberdavis324]

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

[#2]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[#3]

I'm sorry to hear that your map location still isn't correct @JoaquinJonathan! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

Our engineering team did recently fix the issue that was causing some maps to display an incorrect location. If anyone else is still experiencing this issue go ahead and give us a call so an Appoitments specialist can check and update your map.

[ashc · Accepted solution]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[Valentina · Accepted solution]

Oh no, @wendywendymax and @G33KX!

Welcome to the Seller Community + sorry to see that you're both here because you've run into trouble.
 

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Appointments team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

[handybikes]

I've got an incorrect map display as well!  Same issue as all these other folks.  Can you please help?

[kellyj]

@handybikes

I've escalated your case along to the Appointments Support team. They should have this corrected for you shortly.

[j9bow]

Hello, I'm having the same issue. I moved locations and updated my information, but the booking site still shows the wrong location on the map. 

https://square.site/book/1N8AWAM8RCXV7/jeannine-bowman-lmt-23705-springfield-or

[kellyj]

@j9bow

Sorry to hear it! There was a bug that caused this issue, but we'll start a ticket to our support team to have it corrected. Keep an eye on your email, they will reach out there.

Thanks for your patience, and welcome to the Community! Glad to have you here!

[smoothaffairs]

I too am having trouble with the map on the booking site =( my address seems to be right everywhere.

[nika]

Hey @smoothaffairs! 

Sorry for the confusion. We were dealing with a bit of a glitch with appointments and locations. 😣 Our Appointments specialty team went in and updated this for you so you should see this displaying correctly now!

Let us know if you have any other questions!

[frrogoy]

The map is not updating on my online store home page. The location and hours are displaying correctly, but the initial default map is still being displayed. I tried turning it off and back on again and I tried setting my location to mobile as was suggested in the forum.

[AshleyK]

Hey! Welcome to the Seller Community. So sorry to hear your map isn't updating. This is sometimes a small bug that we can fix on the engineering side to get that map to update. I have created a case so that our Success team can take a look. You should hear back from them via email. 🙂

[Bradford]

Hi Ashley! I am having the same issue. All of my location/ address information is correct on every platform, but the map displayed is of my old location. I updated everything back in March and even updated it on OpenStreetMap, which is where I believe Square pulls the map info. Can you escalate this to someone in Appointments that can correct the issue? Thanks in advance!

[isabelle]

Hey @Bradford!

Sorry to hear you're experiencing the same issue. I have created a case so that our Appointments Team can take a look. You should hear back from them via email.

[skiguyslc]

@Helen I'm having this same problem. My address is correct in Square and on Google maps but my booking map shows the address as 5 blocks away on the wrong street. Can you help me update this? It seems like it's a manual fix on the back end. Thanks!

Update: got this fixed over chat! 

[Helen]

Sounds good @skiguyslc! 👍 

[Helen]

Thanks for your patience, you should be all set now @Regine! 

[handybikes]

My map preview was wrong, was fixed successfully, and is now back to its previous incorrect display.  Can you please help?

[JustinC]

@handybikes 

Yikes, sorry you're going through this again.  Have you tried reaching out to the Appointments Team yet? They'll want to grab some additional info on what you're seeing so they can take a look on the back-end. 

[lauranadeau14]

I'm having the same problem. Random incorrect address showing on map. Looking back at threads this has been a problem for over year. What's the status of the fix?

https://square.site/appointments/book/3FHBGVBTPZ68W/lo-co-makeup-and-spray-tan-virginia-beach-va

[AshleyK]

HI! Thanks for reaching out about this. We should have this updated for you, but please let me know if you're still experiencing the wrong address. Thank you! 🙂

[HilarySkidmore]

My store is also having the exact same issue. I put the correct address is and it's perfect on google but on my site it maps to the wrong place. can you fix mine? 

my site:

https://hilarydoeshair.square.site/

this is where it SHOULD be mapping to:

https://www.google.com/maps/place/Salon+HG/@30.4455858,-90.1312214,19.62z/data=!4m8!1m2!2m1!1s5229+P...

[nika]

Hey there @HilarySkidmore. So I had one of our Appointments specialists take a look at your map, and they're showing that it's mapping to the location where you're wanting it to in the image above. Have you tried clearing the cache on your browser and then giving it another look?

[handybikes]

@nika  Have you tried getting them to identify and correct  the underlying problem so that this doesn't keep happening over and over and over and over and over again?  Just brainstorming here but it seems like a significant and recurring problem.  Why hasn't it been solved?

[nika]

@handybikes Absolutely. I got word that the engineers are working on implementing a fix for the map locations being incorrect. I'm not sure why they've been glitchy for so long but good news is that it sounds like a fix is quickly approaching!