Selling my business - how to transfer to new owner

[Riverdel]

Hello,

I’m selling my business and I know how to transfer over the items and the customers (export to CVS). 

However, I have a few other questions regarding transferring over to new owner:

- how can I transfer all the product images?

- what about gift cards that haven’t been used yet? the customers will want to be able to use them in the store regardless of who the owner is...

- what about the online store? Can I transfer everything over to the new owners domain? 

- what about the loyalty program? Will that transfer with the customers? 

- what about payroll? I’m using Square for payroll and the new owner will keep the employees. Can I transfer the employee’s information over so they don’t have to fill out the forms again?  

Thanks for sharing any insight in how to best make this work for the new owner and for the customers. 

[Donnie-M]

@Riverdel What you are asking to do is an extremely convoluted process, have you looked at just transferring ownership of your square account to a new owner?  This would do everything you ask.

https://squareup.com/help/us/en/article/7675-transfer-ownership-of-your-square-account 

[Riverdel]

I saw that option in the account settings but it also says below it "NOTE: This feature is not supported when selling a business.”  

[JJ_]

 Hey, there @Riverdel. 

**Long post alert**

Summary: Our Support team can help with these actions. There will be things that can be migrated and things that cannot.

This movement is important for us here at Square. While the transfer of ownership is not meant for Selling your business, our Support team will be able to take a closer look at your business needs regarding making this process as smooth as possible for you. 

While I don't have the specific details of what's going to be needed, I know for sure there will be moments that you will need to call in to initiate a process that then the new owner will need to continue by calling AFTER you have finished talking (not on the same call and not via conference call).

I suggest, not taking no as a definite answer and being graceful with the representative that assists you as your request isn't a very common one there might be some initial constraints on all the moving parts that need to be completed to get this done. 

Another piece of advice is that this new owner starts as an Authorized Representative in your account before creating a new account. This is the best action to take until they are informed they can create their account. 

An important note is that Transaction History can't and will not be transferred. However,  by allowing the new owner to become an authorized representative on the existing account, they can call in if necessary and speak with our Support Team with any questions or concerns on the existing account. 

Lastly, as a reminder, our Support Team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here: http://squ.re/contactsqsupport

Sorry for the long post but wanted to make sure to set proper expectations for the bumpy road ahead of you. 

[mightymissdsgns]

Hi, I was curious if you had any luck with this? I'm needing this same kind of help. I'm pretty hesitant to just transfer everything without understanding some of the questions you asked. Thanks!

[JJ_]

Hello there @mightymissdsgns 

Every Account Transfer case is very particular and for this reason, I recommend you reach out to our support team so they can better point you in the right direction.  Also, if you haven't taken a look at our Transfer Ownership guide yet, I recommend you do so as it will help answer numerous questions.

[mightymissdsgns]

Hi JJ, I appreciate the response. I've read that same article over and over, and I still have many questions. I did call support on Thursday and the girl I talked to didn't know a whole lot about the process. I feel very defeated. Have any suggestions?

[JJ_]

I am sorry to hear about this experience @mightymissdsgns. In this case, my suggestion is to post your questions here so I can investigate them for you. 

I will keep an eye out for your reply.