Hey @Rayc1 Since you posted this yesterday, I first want to check to be sure it is still an issue. As I understand reserves, they should be released sometime on the date specified, but this does not mean that they are immediately transferred to your bank account. Is it possible that the funds are in your Square Balance this morning?
If not, then your only option is, of course, to get on the phone with customer support. They are the only people who have access to those sensitive parts of your account — like your money. No one can say for certain, but sometimes other factors can affect the release date (like higher than expected refunds, etc). Still, if that happened, your Reserve Dashboard in your Online Balance should show any changes.
Hey @Rayc1 Since you posted this yesterday, I first want to check to be sure it is still an issue. As I understand reserves, they should be released sometime on the date specified, but this does not mean that they are immediately transferred to your bank account. Is it possible that the funds are in your Square Balance this morning?
If not, then your only option is, of course, to get on the phone with customer support. They are the only people who have access to those sensitive parts of your account — like your money. No one can say for certain, but sometimes other factors can affect the release date (like higher than expected refunds, etc). Still, if that happened, your Reserve Dashboard in your Online Balance should show any changes.
