Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

[laughteraid]

Pairs with Android phone, tries to connect but keeps disconnecting. (Contactless + Chip Reader)

[#2]

Hi @laughteraid and @CustomGifts4You, let's try to get your contactless and chip readers back on track.

The first thing I'd recommend is that you ensure you're using a supported device (http://square.com/compatibility), that your device's software is up to date, and that you've downloaded the latest version of the Square app.

Once you've done that, try turning Bluetooth off and then on again. You may also want to force quit the Square app and reopen it, or turn your Android phone off and then back on again.

This full list of troubleshooting steps typically solves connection issues for our sellers: http://squ.re/1TcYWmp. If you're still having issues, get in touch and we'll put you in touch with someone on our Support team.

[Sean]

@rdks @jbartos @GringoDave - It doesn't look like we have tested this device ourselves, so it isn't officially supported. This is probably why you're having issues. You can check out compatible devices here. 

[thekokko]

Well thanks for your desire to help...After having wasted hours trying to pair with my moto x (6),, reinstalling, resetting, rebooting and been fooled by those few minutes connections.... I give up and return the reader and the base to best buy for a refund.

Too bad, i really liked the idea....

[Sean]

@thekokko - So sorry to hear about the trouble between your smartphone and our reader. Feel free to reach out directly if you'd like any other support.