Our customer display still thinks there is a chip card inserted. We've tried powering down

[dqcfive]

How do we fix this issue?  Our customer display wont allow us to accept payments; it thinks there is still a chip card inserted?? 

We've checked connections, powered down

[doc_choc]

Try resetting the reader. Link below shows you how.

https://squareup.com/help/gb/en/article/5673-square-contactless-and-chip-card-reader-troubleshooting

[Lovewell]

@dqcfive You may try factory resetting your register.

To reset from your Square Register:

1. In the upper left hand corner, tap Configure Device.
2. Tap General > About Register.
3. Scroll to the bottom of the page and tap Factory Reset > Confirm Factory Reset.
4. Tap Reset one last time and the countdown will begin and your Register will reset.

But I also recommend reading the "Best Answer" on this post for additional help!

https://www.sellercommunity.com/t5/Square-Register/Customers-have-to-dip-2-or-3-times-on-customer-fa...

[GottaHavaJava]

We have tried all of these fixes and nothing is working.  Anyone else fix this? 

[Laurie_]

Hi @GottaHavaJava,

It sounds like your next step would be to reach out to our Support Team directly for further assistance, especially if you've already tried all the steps in our troubleshooting guide.

If you have a screenshot or short video of the issue, please feel free to send it along with your reply. While calling our team is the quickest way to resolve the issue, I'm also happy to pass this information along to my team for a second opinion.

In the meantime, feel free to give us a call at 1-855-700-6000 between 6 am and 6 pm Pacific Time, Monday through Friday.