Online Store Links to wrong Weebly account

[hmiles]

The Online Store Links to wrong Weebly account. How do I correct this?

[hmiles]

Problem solved...

[Helen]

Thanks for letting us know you solved this @hmiles. If you'd like to let us know what happened it could help someone else! 

[hmiles]

I wish I knew, @Helen, but I have no idea. I manage two other Weebly accounts (one free & one premium), so first I had to create a new email & password for my Square Weebly account, and everything was fine when I first created my Square Weebly account & site. the problem started when I wanted to go back into the site - every time I clicked on "Online Store" in my Square dashboard it took me to one of the other Weebly accounts, always the same one.

Several times (make that many times!) I cleared browser cache & history, restarted my browser, restarted my computer, all to no avail - still not opening the Square Weebly account. I even deactivated the just-created Square Weebly account and tried to start all over - could not do it, still opening the wrong account rather than letting me start from scratch. I was able to sign into my now disabled Square Weebly account by accessing directly from Weebly, but this never made a difference when trying to go from my Square dashboard.

After going through all the above for several hours last night and again today, for some unknown reason the Square dashboard link now opens the correct account. Why, I have no idea!

[Helen]

Thanks @hmiles, sorry to kee you waiting for a reply. I checked in with our Online Store specialists and they suggested that best way to switch between your two separate online stores (powered by Weebly) accounts would be to use your Square Dashboard to manage one, but use the Weebly site to manage the second. You could also give us a call and we can look at and clarify the email addresses that are associated with each store. I can't discuss your account details here in the Community but if you call that's something the team can certainly help out with. 

Thanks again for all your patience!

[hmiles]

It's linking to the wrong Weebly account AGAIN!!!

HELP PLEASE...

[kellyj]

@hmiles

You'll really need to give us a call and we can look at and clarify the email addresses that are associated with each store and look into why this is happening. Because I can't discuss your account details here in the Community our Weebly team really needs to dig in to solve this with you directly.

[hmiles]

Thanks, KellyJ. I seem to have found a workaround that so far works every day. I am using different email accounts for each of my Weebly sites, but for some reason Square chooses which ever one it likes at the time. But there is an easy way around that. If I have problems again I will give a call.

Now, to my biggest complaint - the Weebly features & tools with Square do not even come close to what the regular Weebly editing & creating tools have!!! Why in the world do we have to deal with such limitations? I manage free & paid sites with Weebly, and they are FAR superior to what is offered through Square. Why is that?

[kellyj]

@hmiles

Just to clarify, the email address you use to login to your Square account should be the linked account for your Weebly account. We'd ask that you reach out directly to Weebly support if you continue to have issues with this, and I'm a bit curious if it may have to do with your Web Browser. What browser are you using?

If you are using other Weebly accounts not connected through Square, we'd also ask you make sure you are logging out when finished with a session.

We're working really hard to increase the offering of the Weebly Online Store with Square. Is there something in particular you are wanting to see?

[hmiles]

As I said before, I use a different email account for each Weebly account.

The Weebly features & tools with Square do not even come close to what the regular Weebly editing & creating tools have!!! Why in the world do we have to deal with such limitations? I manage free & paid sites with Weebly, and they are FAR superior to what is offered through Square. Why is that?

[Myia_Ann]

How did you fix this? I’m having this same issue.

[hmiles]

Myia_Ann, I tried so many things, I'm not sure. I think what I did was resort to using the same login for all accounts, and that gave me a drop-down choice on the left to select which site to go to. However, my current solution is to deactivate the site and just use my Etsy site. 😎