No Video on Website

[sunrisevineyard]

I've added a couple of videos to a story page on my Weebly-generated website. The videos were taken on an iPhone 12. They play on YouTube just fine, and in Weebly I see them in preview mode and they play fine there. However, after I publish, the videos do not show up on the website. Any thoughts as to why the published website doesn't include videos visible in preview mode?

[Goldneye]

HI, need a bit more information to hopefully help.  Can you please share a screenshot? Or Link?  Did you use the Media Embed Code section within the Story Page?  

[sunrisevineyard]

Hi Goldneye - Here is the link to the story page; there should be two videos showing:  https://www.sunrisevineyardsandwinery.com/s/stories/the-place

in the Weebly editor, I navigated to the Story page (Our Place), selected "Video"; selected "Video in the resulting drop-down menu, and entered the YouTube link in the resulting 'Link" box. The YouTube link was from the "Share" button dialog box on the YouTube site. Hope this helps.

[Goldneye · Accepted solution]

HI, thanks for the information.  I added a Story page with a video and confirmed it does not work.  You can report here

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

[sunrisevineyard]

Thanks for your help!

[sunrisevineyard]

Hi - To follow up, I contacted Customer Service, who let me know this is a 'known issue". They indicated they'd get back to me when there was some kind of resolution (no timeframe provided). Thanks again for your help.

Interestingly, I tried adding a Photo Gallery to the same Story Page, and....like the videos, it did not appear in the published website. Weebly appears to have some ongoing Story Page issues.

[MichLock]

Is there any updates on this, as I just tried adding a video and published and it doesn't work.

[sunrisevineyard]

Hi MichLock - As of today, I haven't heard anything from Square/Weebly yet. I don't know what their timeframe for resolving the problem is. When/if they resolve the issue, I'll post a reply in this thread. In the meantime, best of luck to you.

[sunrisevineyard]

As a followup to the above thread, I tried posting the same video and the same photo gallery to one of my story pages, and to my main page. Both the video and the photo gallery showed correctly on the main page; neither showed on the story page.

Conclusion: The video and photo gallery were uploaded and configured correctly, However, Weebly has a problem with the way it integrates videos and photo galleries on story pages.

[MichLock]

Happy that it is working for you. I just tried and it still doesn't show up on the website nor when I'm in edit mode.

[MichLock]

What am I doing wrong?

[sunrisevineyard]

Not sure - is that a Facebook share link? It may only work with a YouTube share link.

[MichLock]

Yes, it's a FB link of my interview. I will see if the person who interview me can upload to YouTube so I can see if that works. Thanks for your help!

[MichLock]

Update: Yay! I'm happy to say that I was able to figure out how to upload the video to YouTube and now it is showing up on my website page. Thanks for all the help!

[sunrisevineyard]

Excellent! Glad to be of help.

Now I just need a resolution for my original problem.... 😉

[sunrisevineyard]

To finally wrap this thread up, I checked my website’s story page again online, and now the photo gallery and videos show and play correctly. I didn’t make a change, so it looks like Weebly did from their end. Thanks, guys! The page looks good (to my eyes) now. Appreciate your help.

[MichLock]

That is great! 

[sunrisevineyard]

It’s not showing for you in Edit mode? OK - can you let me know how you tried to add the video, and what kind of page you’re trying to add it to? I had to upload my video to YouTube, then pull up that page to get a YouTube Share link, which I entered in the Video section of my Weebly page.

(Btw, I added the video and photo gallery to my main page as an experiment to see if they would work in ANY page; I’d wanted them in a Story Page, where they still don’t work.)

[David2323]

The video on my page http://www.davidrossandassociates.com/legal-shield-affordable-attorney-access.html no longer appears on the page, though it does exist and does play on my editing page. When I click COPY LINK in the editor it says the video is located at 

https://www.weebly.com/uploads/5/2/6/0/52604365/_how_a_legalshield_membership_works_412.mp4 

I've recently re-upped the account after several months of non-service. All other functions seem to still work, but not this and one other video that worked before.

Any ideas?

[JJ_]

Hello @David2323, It looks like the file may have the wrong setting internally and this is something that our Support team will need to look into. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.