My chip/contactless reader is paired but won’t complete the payments.. it says remove card and spins

[GabrielSkin]

I’ve reset, unplugged everything plugged it back in, forgot the reader, repaired the reader and it still won’t fully accept payments. What am I doing wrong? 

[Valentina]

Thank you for starting a bit of troubleshooting here, @GabrielSkin!

There are quite a few additional troubleshooting steps that you can run through here. The most common reasons for what you're seeing are things being outdated. You need to ensure that you are always running the latest version of the Square Point of Sale app, and that the software on your mobile device is also up-to-date. This step-by-step guide will help ensure everything is updated! ✨

[GabrielSkin]

Thank you so much! That made sense, and sure enough there was an update. I hope it fixes it. Grateful for your advice. 

[Valentina · Accepted solution]

Of course, @GabrielSkin!

If these tips don't get you where you need to be, our team would be able to give you a hand!
If you need us, please reach out directly by logging into your Square account and heading here.

[GabrielSkin]

It appears to have fixed the problem! Thank you so much! 

[Valentina]

Yay - love to hear it 🖤✨

These are always the best first things to check into when things start acting up!