Main printer not showing up on stand. Unable to print tickets

[Bradrobey]

Just got pos kit everything works except main printer is not showing up on square. It’s the epson. Kitchen printer works and is visible main receipt printer is not

[Tom]

Hi @Bradrobey, I'm so sorry to hear about the trouble you were encountering with your printer and for our delayed reply here.

As we're getting caught up with some posts from earlier this month, I wanted to make sure you got a followup. It looks like you were able to get in touch with a member of our Support Team by the time we got to your message. If you're still encountering any issues, these troubleshooting tips usually resolve any problem with Epson printers right away: Printer Troubleshooting.

In addition, if you'd like a team member to escalate any account-specific issue for further review, please reply via email — we'll be sure to get to the bottom of it from there. Hope things have been going well!