Kiosk Not charging iPad

[Karyn1]

Is anyone else having an issue with the Square Kiosk terminal not charging the iPad?

I purchased the Kiosk, and right off the bat, the iPad would not charge in the stand. It charges independently and the hub charger also charges the iPad. 

I contacted Customer Service this past weekend and they replaced the unit warranty for me. 

Now the new one I received yesterday is doing the same thing...except that when I first connected everything, the iPad was indeed charging and customers were using the Kiosk today, but at the end of the day I noticed a Low Battery message on the screen and again, the Kiosk is not charging the iPad. I am forced to remove the iPad from the Kiosk terminal and charge it independently.

HELP...I don't want to keep exchanging the item. 

Am I missing something???

Is this a normal thing that happens???

[VanKalkerFarms]

That is interesting.  are there settings in the iPad for charging?  I don't have access to mine now, but I know on the Android ones for like Grubhub they only charge to 80% and stop so it isn't fully charging all the time.

[MayaP]

Hey @Karyn1,

Thanks for reaching out. I appreciate your patience and am sorry for any trouble the Square kiosk and iPad are giving you. 

Does the the charger in the kiosk look chipped or broken? Have you tried resetting your ipad?