Issue with symbol ls2208 barcode reader not working properly.

[Soapygnome]

We have a symbol ls2208 paired with a square stand.  that was working fine for a few weeks, and now instead of a regular scan, the red line is about half the size and gets smaller. I can get it to read a barcode about every 20 scans, but no consistency besides that. Has anyone else experienced, and how did you fix it?

Note: Its plugged in, since it’s not a WiFi one, and is connecting when I start up the app. I’ve tried unplugging it/plugging it back in, as well as doing that with the main power source.

[Chad]

Hello @Soapygnome! 

I'm sorry to hear about the trouble you're having with the barcode scanner. This is the first time I've seen this issue and I searched the Community for other threads describing a similar issue, but I couldn't find anything. 

I will say that they this does sound like a hardware issue. I'm not an expert in barcode scanners, but from years working in retail I never encountered the sensor getting smaller over time. I recommend reaching out to Motorola directly. I had to do some digging but this is the phone number for their scanner support 1-888-325-9336. 

If you have any other questions please let me know!