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Is there anyway to get funds from "other transfer"?
I did a silent auction a few weeks ago. As I had a new phone, I downloaded the new app.
Unfortunately, I did not have time to read the new information on "other transfer, credit cards" and it was confusing. I processed all the cards in this fashion so none of the funds actually transfered.
Is there anyway to put these cards through, or get copies of the receipts sent for addresses?
Thank you for any direction or answers.
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you didn't actually process any credit card at all. when entering other payments there isn't a way to enter credit cards or other information, so unless you got contact information from your customers there is nothing that can be done as there isn't anyone to contact.
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Hi @GBAAS
I hope you were able to resolve this okay. In my experience, guests understand that these things can happen and will work with you to pay for their auction items and donations.
If you're doing this again, you might want to consider issuing a bid number for each guest and then saving a card on file with Square, that links to that bid number. Consider using Bidstation to do this instead.
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