Invoice payment received but funds not released

[sexyflex11]

I sent an invoice to a long time client, he paid it, it shows cleared on his end but the money has not been released to me yet. I received an email the day of the invoice stating the payment was on hold due to possible fraudulent activity and it'll take up to 2 days to respond. I received a response that the case is closed and nothing else needs to be done. But I still do not have the money. 

[TheRealChipA]

Hi @sexyflex11.  It looks like you are at that point where you need to contact Square Customer Success and talk to an actual human being.  Since your question involves sensitive information (ie - your money), no one on the board is going to be able to help you resolve it.  No doubt, you will need to call when you have some time to spend so that the proper investigation can be done into HOW the review was resolved.  It could have been resolved in your customer’s favor in which case you won’t be receiving any funds.  Or something else might be going on.  In any case.  You didn’t say when you received the email that the case was closed, but if that was less than a week ago, this could be purely a timing issue which will resolve itself in a few business days.

In any case, give Square a call. They should be able to tell you what specifically has gone on.

Best of luck!