Invoice paid, but not showing as paid?

[zmusashi]

I sent myself a first test invoice for $1.01, received the e-mailed invoice, and paid it (myself).  The money is showing in my account (just as Square said it had been paid) but the invoice is showing as unpaid...?  I saw this invoice was saved as a draft, although I sent it and got paid for it.  So I opened the draft invoice and sent it (again?), now of course I can pay it again because its my own money, but how can I get it to show as paid, properly, not just by marking as POS sale or check, cash, etc.?

I did successfully send my second much larger invoice to a client and it got paid, and that is showing as paid and went seamlessly.

Also, the bank deducted 1.01, and I got two credits for $0.82 and $0.01. Then I got another debit for $0.01.   Just curious as to the explanation for this as well; it kind of makes Quickbooks or other accounting a little more tedious.  The one or two cents I dont really care about but it'd be nice to understand what may be happening.  

Thanks for any insights!  

[Chad · Accepted solution]

Hello @zmusashi! Welcome to the Seller Community! 

This is really weird. Have you checked the payment method on your Transactions Report? If you click on the payment a new menu will open on the right side of your screen. At the bottom it will list the method the payment was processed. If it says Square Invoice then I recommend contacting our Customer Success Team so they can look into this. 

I can explain the credits and debits to your bank account. So the $1.01 was deducted from your account to pay the invoice you mentioned above. The $0.82 credit is deposited from Square to your bank account for the invoice. The penny transactions you saw were actually apart of our bank verification process. To make sure your bank account accepts deposits and withdrawals. Once the verification is complete you will only see deposits from Square and withdrawals in the event of a refund or payment dispute. 

If you still have questions please feel free to reach out to me! 

[zmusashi]

Thank you so much Chad, for your reply.  The real invoice for ± $992 says Receipt #Ciel or something like that, and for the "Faux Invoice" I sent myself, the receipt says Receipt #rfzm.  The invoice is still showing as unpaid, however, likely because I sent myself another invoice of the same content.  I can't apply one payment to a different invoice, and I cant erase the draft, or maybe I can.  I recognize I may be splitting hairs and I am willing to let it go!  Just trying to get on top of the software and interaction with the Square home base (website/ computer).

Can't seem to find payment method other than as outlined above.  Thanks for your time already.

[Chad]

@zmusashi interesting, so I was able to look at the receipt you posted and there was one thing that stood out to me. So on the receipt it says custom amount which can't be applied on an Invoice. 

So I think there's a chance you completed a payment on the Square Dashboard using Virtual Terminal. Which explains why the test invoice went unpaid. If you want to be sure I recommend giving our Customer Success Team a call.

If you still have questions please feel free to reach out to me! 

[SparkleOn]

I am having a similar issue. Several invoices are showing not paid  when there have been by credit card. Does this mean the money sent by the credit card company is not being deposited to my bank account? I cannot ship without payment, what can be done to get this fixed? I don't know now which have been paid and which really haven't. I've gone to the transaction report, it states the date and credit card used but still unpaid.

[Chad]

@SparkleOn that's kind of weird. 

On your transactions list it will display how a payment was processed. If you click on the transaction a new pop up with appear on the right side of your screen. The method will be listed at the bottom of this pop-up. 

My hunch is that these payments were accepted via Point of Sale or Virtual Terminal. These methods will not update the outstanding invoice for a customer.

[jk5]

I have the same problem. Even after I manually check the invoice as paid through a check or virtual terminal it doesn't show up in the customer reports.

[kellyj]

@jk5

We might want to look deeper into this, and to do so, would need you to reach out to our Support team. This sounds like something our engineering team is going to need to look a bit deeper into. 

[KKL1]

Hi KJ, I'm not sure if this applies to this thread but I'll ask anyway.  i received a money order in the mail for a partial  payment of a balance yesterday,  I'd not originally sent an invoice but thought it would be a good idea to go ahead and send one splitting up the remaining balance and putting the due dates on each requested payment.  Today, opened my square acct and  there was a notification, I opened it and it said the person had paid cash for that first partial payment which was not due until April.  It did not subtract the money out if the balance so  I don't know how to read this. I've only received a couple of paid invoices so I don't remember how i knew it was paid.  

This person put a note in with the payment I received said  they could make a monthly payment until it was paid. So to honor their  wishes I sent an invoice with the next two dates and amounts with  an explanation in the notes that said the original bal - the payment that day than when each of the next two payments were due and how much. The next one was due in April, then again in May. 
(after all that) my question is was the invoice that I received today really a payment? The invoice clearly said in 2 places the first payment wasn't due til April. And they may not have paid attention 

to those dates. This is going to sound weird, but how do I know for sure the amount was actually a payment and not just like a copy of the invoice I sent out? bc the first payment was a money order. I don't know how you can pay cash on an invoice, and there was nothing that was settled in the balance, like what was left to pay.  This has always stumped me, I've looked in all the plsces, under transactions and it's there, under their acct and it's not tbere. Under invoices paid its there but under invoices for the person its not there. And where it has invoices outstanding or not paid it's not there. I searched for the answer and found things close but not an answer to how do I know if an invoice is paid.  I would not have probably questioned it had they waited til the due date on the invoice to pay bc they gave me the impression that they could not pay it all at once, hence the need for partial payments, but then she's just paid two -2days in a row. 
Probably overthinking this but I'm just not completely sure how to understand all the intricacies of square.  

[Muttzandcuttz7]

I’m having a similar problem. I took two payments and yet it shows 0 balance . It says transferred but it wasn’t transferred anywhere. I have a square checking/ debit card but still 0 balance 

[JJ_]

Hey there @Muttzandcuttz7 

We have limited visibility into accounts on this platform. Our Support team would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here.