Invoice paid 3 days ago but money never arrived

[bulasecond]

A customer paid an invoice 3 days ago on a Thursday evening. Usually, after an invoice is paid, Square sends me an email to let me know and the money arrives shortly after in my bank account. However, this time I got no notification from Square and the money was never transferred to my bank account. The invoice shows as paid in my dashboard. Is there a number I can call to get help?

[lenjobakes]

Hi @bulasecond!

Sorry to hear you haven't received your transfer.

I'm assuming you're set-up for automatic transfers to your bank? Have you signed on to your dashboard to check your balance or initiated a manual transfer?

I found an article that might help you locate your deposit. If that doesn't work, there is a link at the bottom to contact support and it will show you a phone number that you can call directly. I hope that helps!

[JJ_]

Hello there @bulasecond 

We can gladly assist here but if you'd prefer to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.