Inventory not Tracking

[BeeKindSyracuse]

Hi all!

Yesterday we noticed that inventory is no longer being pulled when we make a sale. This is happening on both our square website and in brick & mortar store. We have all tracking turned on and have not changed any settings. Is anyone else having this issue?

Thanks!

[doc_choc]

Hi @BeeKindSyracuse , not sure if this is the same problem we had on Saturday. We added inventory via the POS but it would not update it. We have our inventory synced with the website, so I went to the website, found the item switch the tracking on and off and the problem was resolved. Note this was only for one item as far as we can tell. If this sounds similar to what you are observing maybe try what we did to see if it clears the problem.