Instant transfer not working

[donfirst87]

I try to transfer my balance to an exterior account it says instant transfer not available and I know there's a minimum of $25 you got to do for it instant so I'm trying to do a regular transfer but it still comes up as instant transfer not available  please help

[Laurie_]

Hi again @donfirst87,

There are a few other factors, outside of the transfer limits, which could be currently impacting your ability to initiate an instant transfer. 

I would recommend reviewing this troubleshooting guide as a first step to ensure none of these applies in your case. As a quick guide, I've included a list of common reasons instant or same-day transfers may fail below:

1. You haven’t linked a bank account to Square, or your bank account hasn’t been completely verified. You can link a bank account or check your verification status from your online dashboard.
2. Your current balance is below the minimum amount (after fees): $25 for instant transfers and $1 for same-day transfers.
3. You have at least one single transaction greater than $10,000. Square cannot send transactions greater than $10,000 via instant transfers or same-day transfers.
4. You’re new to Square and you’ve already sent one instant transfer of up to $2000 today.
5. Your transfer may have been impacted as a result of a regular account review. We periodically review accounts to ensure customer security. Instant transfer will become available when this review has been completed.

Failing this, you will need to reach out to our Support Team directly for assistance with your transfers. 

If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday.

You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport