Solved: Information request

LennyAtGrandTs · ‎10-05-2024

Why is Square suddenly asking for a bunch of info about my business? It's not a problem, however, when it prompts me to upload my business documents, I select a file, click upload and then nothing happens.

Summer2024 · ‎10-08-2024

Hi @LennyAtGrandTs ! Welcome to the Seller Community!

Here is some background information as to why Square asks for more information regarding your business from this Support Article :

Square may ask you to provide additional information to ensure that your account remains safe and secure, help us spot unusual activity, keep you safe from fraudsters, and reduce the risk of a chargeback or dispute. When you apply for a new product or service (like loans) you will usually be asked to provide this additional information.

It’s important to our buyers and our sellers alike that Square is a safe platform for processing payments. When your customer initiates a payment dispute, their bank contacts us to get more information about the transaction. We then reach out to you to pass on this request. The bank is looking for any supporting evidence you may have about the transaction, such as contracts, invoices, email correspondence, and signed proof of delivery. The more evidence you can provide, the better chance you have of winning the dispute.

Square is committed to keeping all of your information safe, secure and private. All of our web pages are secure and served via SSL/TLS. Square is also certified PCI compliant. For more information, learn more about secure payments and our Privacy Policy.

If you are having difficulties uploading the documents, @Candlestore is correct about needing to contact our Support Team so they can troubleshoot why you are having this issue.

I hope this helps!

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Candlestore · ‎10-06-2024

@LennyAtGrandTs ;

This is one of those question most of us business owners would not be able to help you with. You would have to call Square support most likely tomorrow as this is a weekend.

Keith
Owner
Pocono Candle

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Summer2024 · ‎10-08-2024

Hi @LennyAtGrandTs ! Welcome to the Seller Community!

Here is some background information as to why Square asks for more information regarding your business from this Support Article :

Square may ask you to provide additional information to ensure that your account remains safe and secure, help us spot unusual activity, keep you safe from fraudsters, and reduce the risk of a chargeback or dispute. When you apply for a new product or service (like loans) you will usually be asked to provide this additional information.

It’s important to our buyers and our sellers alike that Square is a safe platform for processing payments. When your customer initiates a payment dispute, their bank contacts us to get more information about the transaction. We then reach out to you to pass on this request. The bank is looking for any supporting evidence you may have about the transaction, such as contracts, invoices, email correspondence, and signed proof of delivery. The more evidence you can provide, the better chance you have of winning the dispute.

Square is committed to keeping all of your information safe, secure and private. All of our web pages are secure and served via SSL/TLS. Square is also certified PCI compliant. For more information, learn more about secure payments and our Privacy Policy.

If you are having difficulties uploading the documents, @Candlestore is correct about needing to contact our Support Team so they can troubleshoot why you are having this issue.

I hope this helps!