Solved: Re: How to set signature screen on Samsung S8+ to ... - Page 5

maikal2 · ‎04-04-2018

Since the oreo update my Samsung S8+ signature screen does not rotate to horizontal, although my phone's set to auto-rotate. Anyone else experience this?

katieand · ‎06-01-2018

Hi @Leequa - Sorry it took me so long to provide this update.

I just heard back from our engineering team that the app is performing as expected with some versions of Android's signature screen in portrait mode. They're not actively working on the landscape signature screen mode, but exploring its possibility since I've been sharing all of your feedback with them.

I'm really sorry that I had to share this news because I know it's not what you all expected. I'm going to continue sharing your feedback, especially around missing out on tips with this smaller screen. I'll keep you updated as I learn more.

View Best Answer >

Kpughdesigns · ‎08-17-2018

I have also found this frustrating. Using PayPal as alternative as it will rotate. I did find that the customer can sign diagonally which provides more space, but it is awkward having to explain the glitch. Especially in the era when people are weary of offering a cc in the 1st place

Jerseydiva72 · ‎12-01-2018

How do I rotate screen for customer signature?

G8Grl · ‎01-25-2019

Having the same issue on the Galaxy S8 which is compatible, not an issue on other Samsung phones I've had.

EJ_ · ‎01-28-2019

Hi @G8Grl

I've moved your post over to this existing thread that addresses the signature screen with that device.

Check out the Best Answer for more details.

G8Grl · ‎01-25-2019

Still isn't fixed on the S8, or I haven't found the answer yet. Very frustrating for clients to try and sign in such a small space.

How to set signature screen on Samsung S8+ to rotate to horizontal