How to cancel invoice reminders?

[Cahells]

How do I cancel an invoice reminder.  I do not want clients to keep receiving reminders. 

thanks

[unninight]

I had to fix this in the invoice template. Go to your Dashboard → Invoices → Settings → Invoices. Then select your template (mine is the Square invoice default template and select "Edit" towards the bottom of your screen. Scroll down to the section titled "Share" and the Reminders are there. Click and toggle off the "Send your customer reminders for this payment request". Then, save your template. I hope it works for you. It took me a good 20 minutes to try to figure it out.

[Eclatmedspa]

I created a sample recurring invoice for a membership in Square invoices to see if it worked.  It did work, notice was sent out for payment etc.  I then cancelled the recurring invoice entirely (not just the upcoming month, but the entire thing) and yet Square keeps sending notices and tries to collect from my ficticious buyer who is also unsubscribed from marketing. 

I wanted to use this for memberships, but I am not going to do this to clients if the system does not recognize when a subscription has been cancelled. Anyone else able to use this successfully without this issue when a recurring invoice /subscription is cancelled? 

[JessPoynter]

Unfortunately I can't help too much with recurring invoices. For that I would say, since you've already tried what you tried -- which made perfect sense -- are you able to disable invoices and then resubscribe to see if that erases your invoice history? I have no idea. 🫣

I more so wanted to leave a comment to see if you knew about Subscriptions. It's a way to offer a membership to clients. I see you're a med spa. What did you want the memberships to entail? 

[_Violet]

Hi @Eclatmedspa - I'm sorry to hear that this issue with your recurring Invoices has brought you to the Seller Community! 😥

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

Please see the reply from one of our Community Moderators, @isabelle, which has been marked as the Best Answer to this question ✅

I hope this information is helpful but please do let me know if you have any additional questions.

[roolltide]

hello,

I hate to belabor this topic but, I cannot find where invoice reminders can be turned off for ALL invoices. I have custormers who are complaining about the frequency and the language of the reminders.

roolltide

[JJ_]

Hey there @roolltide 

To cancel any remaining reminders from your invoices, you will need to Edit said invoice scroll down to the Reminders section, and then edit and remove the reminders there.

I hope this information is helpful!