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How do I get my old domain name disconnected

I need to have the original domain name removed from the Square name servers.

 

BACKGROUND.  I initially set up my square shop using a domain name that I purchased.  However, it was not secure.  So I purchased a domain name through square.  Now, I am having trouble using the domain name that I set up to do domain forwarding.  I think square has an entry for my original domain in their name servers.  I think square needs to remove my original name from their name servers so I can manage my domain using my name servers again.

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HI, you can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

 

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

 

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

 

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

Hope This Helps!
TERRI
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