How can I troubleshoot my new iPad mini? It won't connect to my contactless reader.

[HappytTails]

just got an ipad mini last night all new and up to date software it still cant find the chip reader with bluetooth, any suggestions?

[Ron]

@HappytTails  See if this link help you. https://support.apple.com/en-us/HT204091

[Sean]

@Ron - Thanks a ton for the suggestion. That's a great article by Apple! 

@HappytTails - Did this help? We've also laid out some of our own troubleshooting steps here. Please let us know if you're still having issues! 

[aaf4502]

I'm having the same issue with my ipad mini and chip reader pairing. The settings menu on the Square Ap doesn't give me the option to connect a reader ... not sure how to fix this. I had been using a regular ipad, but wanted to use my newer mini instead. Anyone have ideas?

[puka]

Hey @aaf4502 - You should be able to connect through Settings > Card Readers > Connect a Reader. If you're not able to see it, definitely let us know!

[aaf4502]

@puka Yes, that's what's strange - card readers is not appearing in the settings menu at all. Any suggestions?

[puka]

Hm, let's get you in touch with our Support team so they can make sure everything on our end of your account checks out.