Having trouble downloading 1099-K

[sensation]

When I click on link for downloading my 1099, it opens new browser tab PDF, but says: Invalid or corrupted PDF file.  When I click on 'more information' is says "PDF.js v2.0.673 (build: 31012570)
Message: Invalid PDF structure".

[Helen · Accepted solution]

@sensation Hmm, it sounds like an issue with your browser is preventing you from downloading your 1099-K form. These browser troubleshooting steps should help. You could aslo try disabling any browser extensions to download your form (you can re-enable them after you've downloaded them). 

[sensation]

It was a browser issue. I have windows 7 version OS. Chrome is up to date, but needs windows 10 for the latest version of Chrome. 
I was able to open/download by using firefox.

[Helen]

@sensation Thank you for replying to let us know. That's very useful information for other sellers using Windows so I've re-marked your answer as the Best Answer. Thanks again! 

[katie04]

This reply was created from merging an existing thread: my 1099 won't print it just says sorry something went wrong anyone else have this problem?

1099 won't print i get an error saying something went wrong

[Helen]

@katie04 I'm sorry to hear you're having trouble printing your 1099-K. 

Can you try the troubleshooting steps I shared in this thread? If you're still seeing this error please reply with the name of your browser and your browser version. That'll help us to investigate this further! 

[Margarete]

Download error on conversion on the 1099k form please help

[nika]

@Margarete Thanks for joining the Seller Community!

I merged your question here so that you can check out the Best Answer to see why that might be happening. 

Let me know if you're still having trouble after making the suggested changes.

[Brianlo]

I am having trouble downloading my 1099-k, it keeps showing "blocked plug-ins" I use safari. any suggestions?

[JustinC]

Switch to Google Chrome. Let me know how it works. @Brianlo