Haven’t received my reader and the ‘instructions’ given don’t pan out

[4petalpottery]

It’s been well over 10 business days but I haven’t received my reader. The instructions given on these forums don’t result in the ability to order a new one. For example, the latest instructions which seem to have been posted a few months ago and are revised from earlier instructions, say to click on Balance then Location. Location does not appear to be an option.

is there a phone number I can call for help? If not, can I have detailed, correct instructions on how to order a new reader? 

[Gold]

HI, here is the Square Hardware online store.  

https://squareup.com/us/en/hardware