Does the Standard version of Square allow multiple locations?

[Mrspartan]

I am an Administrator on Square with all permissions.  I added 2 locations but do not have access to them.  We are a security company installing systems for residential and commercial customers.  We have products on several different trucks that I want to track by truck.  Is this option available with the Standard version.  

I have made no less than 5 phone calls and received different answers from CS Support.  I have asked to have the issue escalated to a manager and was told this was NOT possible.  No one is able to give me a straight answer and CS Support is not helpful at all!!! 

I have asked for the Account Management Team to call me and I have not heard from anyone!  I am highly disappointed with the support!!!  HELP!

[Gold]

HI, yes it allows for multiple locations.  You can review more information here.

https://squareup.com/help/us/en/article/5580-manage-multiple-locations-with-square

[Mrspartan]

I have followed all of these guidelines and I still cannot access the locations.  Do you know how I can get someone at Square to look into this matter???

[JJ_]

Hello @Mrspartan 

Could you clarify where are you trying to access these locations from?  To be clear Location Switching is currently available from the Square Point of Sale application. If you are using a different application this function will not be available. 

I will keep an eye out for your answer.

[Donnie-M]

@Mrspartan You just need the account owner to assign you to each location.  You can effectively start a new location but not assign yourself to it.

There is also a check box the account owner can put you as a "full access team member" this might fix it for you, but I think the account owner still has to click the boxes then you can do everything.  The account owner is the only person who can initiate instant transfers or change any banking information as this is the top level of security and the most dangerous if someone was trying to defraud a company by diversion.

Should be a simple fix for you if you can get the account owner to sit down for a minute with you.

You can also set up each truck with a dedicated ipad or device and assign a device code and from there break down reports per device.

[Mrspartan]

Thank you Donnie, but we have done all of that.  I would guess there is a software glitch somewhere.  Do you know how I can escalate this issue?  I have asked for an Account Manager to call but I am not hearing from anyone.  

This is so frustrating!!!!