Deposit, Milestones & Payment options GONE

[ccloset]

I use Chrome & the Invoice app on my Android. Neither of which is allowing me to add deposits or payment schedule anymore. Is this a bug or did they get rid of this feature? I NEED this for my business, can anyone help? I've tried researching several threads, post & googling to see if this feature has been removed, but can't seem to find anything.

[JustinC]

Hi @ccloset. Do you have ACH bank transfer acceptance enabled in your Invoice Settings by any chance. That would be one reason you're not seeing the deposit/payment schedule option, as partial payments are not doable with this feature turned on. 

@ccloset 

Let me know if I'm off target

[ccloset]

Thank you for the information. Previously, it didn't tell you that payment schedules weren't accepted with the ACH payments, but when I went to uncheck the box, it was there and made the payment schedule available again. 

[stacieb]

My option for a deposit followed by payments also has disappeared. Where are these invoice settings you mention? I have looked everywhere and can't find anything.  

[stacieb]

FYI - I just found my template and the ACH box is NOT checked, so why do I not see an option to take a deposit and set milestones??? I only have an option to add a service charge. NO deposit option. 

[Kassi_]

Welcome back to the Community, @stacieb - 

Thank you for confirming you found the ACH option on your invoices. If you're going to use ACH, then you cannot set up a payment scheduled. 

Check out this Support Article with more information on Deposits with Invoices. 

Please let me know if you have any other questions.