Coupon

[waxmelts]

Hey everyone,

Lately, when a customer tries to use a coupon code for any dollar amount, it either takes off their whole total, leaving the amount $0.00 or brings them into the negative. Ex. Total is $30.00 & the coupon is for $10.00 off, once the code is applied it will knock the total down to $0.00. The coupon amounts are for less than the original totals. I have tested it out myself and it does this to me as well as multiple other customers. Has anyone had this problem before and have a solution? It's extremely frustrating not only for me but, for my customers

I tried emailing square support and they have been zero help. 

Thank you so much 😊

[AshleyK]

Hi @waxmelts I'm so sorry to hear this is happening. That is not expected behavior at all and I would contact our Support Team immediately as I think engineering will need to take a look at your account.

Thanks for posting and let me know if I can answer any other questions. 🙂