Coupon code not working for checkout link item

[SweetflourLLC]

I created a private event checkout link and then created a discount coupon to send to my host. I went in to order an event ticket and put in coupon code where it asked to test process as I am new to Square using this feature. I get an error code back regardless of whether I type in the discount code name or put in the link. What am I doing wrong? I don't want to send my host this link until I know it will work. 

[JK_Fiber_Art]

Hi SweetflourLLC,

Perhaps contacting Tech Support would be your next option.  The Community is not the same as Tech Support or Customer Service although there's quite a bit of hands on knowledge here.  Problem is no one here can look at account settings to see how you have things configured.

jk

[Arie]

I'm sorry to hear about the trouble with your coupon codes, @SweetflourLLC! Can you include a link to your website, and the coupon code you've set up? 

[SweetflourLLC]

I created a checkout link to the private group class- 

https://square.link/u/at94tg4R

Here is the coupon code-

https://sweetflour-llc.square.site/?cc=HOSTDISCOUNT

[Arie]

Did you create this coupon code via your Square Online dashboard, @SweetflourLLC or the Point of Sale dashboard? It would be helpful if you could also attach a screenshot. If you're unsure, this should be in your Square Online Dashboard under Settings > Coupons or Shared Settings > Coupons. 

[SweetflourLLC]

I made it in my Square Sweetflour LLC online dashboard. Maybe it should have been under point of sale since the class is a hidden class on my Sweetflour LLC online dashboard. 

[Arie]

Can you try creating the discount in your other dashboard and let us know how you go @SweetflourLLC ?