Convenience fee not showing in mobile location devices

[scasamira]

We have several mobile locations where employees use either a smart phone or tablet.  I recently added a convenience fee for all locations.  But the convenience fee is not showing up on any employee devices.  It is showing up on my cell phone regardless of what location I am logged into.  

How do I get the convenience fee to load into the other devices.  

[JJ_]

I was investigating this and this looks like a possible bug @scasamira. Because this is happening to all your employees, I will suggest you reach out to our support team so they can take a closer look at this. You can give them a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.