Contactless reader doesn't work to tap

[Allegro1212]

My contactless reader works perfectly when chip cards are inserted but does not work at all for cards to tap. I understand not all cards have that capability..I am referring to the ones that that capabilty. None have ever worked. Any help? Thanks !

[Joe]

Hi there, @Allegro1212 - thanks for reaching out and joining us here on the Seller Community.

Have you checked to make sure that both your software for your POS and your device itself are both fully up-to-date? Often pending software updates can cause intermittent delays and issues with processing certain types of transactions. 

[Allegro1212]

Yes everything is up to date 

[QUINTONCORM78]

wellm im not in brain game at all i was tricked n i never signed a condsent form either n i need the money fro what i have to do to get money thanks QUINTON

[QuinceEssential]

My device and app are up to date, but the reader "tap" function still does not work. I hasn't worked from day 1, but I never kworried about it since back then not many cards had that function. Now that nearly ALL cards have it, customers want to use it. Do I have to purchase a new reader or can I return my reader in exchange for a new one?

[QuinceEssential]

I wish that SQUARE would chime in here and respond!

[sayra]

Hey @QuinceEssential, 

Sorry to hear about the issues you are having with your reader. You may still have warranty on your reader. We'd be happy to look into this for you. 

[QuinceEssential]

Great! However, we have had the reader over two years, so I doubt it is under warranty. 

Can we exchange it for a new one?

Thank you,

Robert Siegel

Quince Essential LLC

[sayra]

@QuinceEssential- The reader cannot be exchanged for a new one once the warranty has expired. Have you reached out to our Customer Success Team for additional hands-on troubleshooting steps?

[Allegro1212]

I have same. Problem and question

[swig]

I  have this issue with two readers...

[Allegro1212]

I use an iPad..os 17..with a contactless reader…did I read somewhere that using an iPad my contactless reader can never be tapped?

[Summer2024 · Accepted solution]

Hi there, @Allegro1213!

Right now, tap to pay is not available on the iPad. Our product teams are working to make this possible in the future. 

[Allegro1212]

Glad for the answer..I can finally stop trying to figure it out..:). But I am surprised that after years the ipad is not able if the iphone is…not the end of the world but it would be nice...

thanks

(when it is will I have to get a different reader?

[Summer2024]

Hey there, @Allegro1212. 

I do not have any knowledge on what will be necessary if tap to pay becomes available on the iPad. I wouldn't think you would need to get a new reader, but Square is always making updates to the functionality of the hardware. 

You can, however, do tap to pay with an iPad if you use the Square Stand. I definitely want to clarify that if any sellers come across this thread.