Cannot extend Domain name

[Tobee]

Hi everyone, When I try to renew my Weebly domain name which has expired 2 days ago, I get the following message: "Cannot extend this service". I have tried updating payment details, but the message appears when I try. My website is currently down and emails to my email address bounce. Thanks for any advice!

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[TheRealChipA]

Hey @Tobee.  Can you please post the domain name you are trying to extend?  My guess is that when it expired, one of the many domain resellers caught the expiration and bought it to resell at a much higher price.  This is big business, these days.  If you post your domain name, I can check that out and let you know what I find on the internet.

[Ellie_]

Hi there, @Tobee,

We recommend doing what @TheRealChipA suggested as a start, when you have a moment, please provide us with the link to your website. It is possible that if the domain has been expired for too long, the host will not allow an automatic repurchase, and you will need to speak to our direct Customer Success support. As soon as we have that domain here, we will be able to investigate this closer. I look forward to hearing back from you!

Also, I noticed that this is your first post on the Seller Community, so I wanted to say welcome! We are happy to have you here. While you are here, we recommend checking out our Orientation & Etiquette.