Cannot connect samsung A15 5g to Square reader

[Greenman1]

Hi Folks,

I have today been unable to use my Square card reader with the above phone.

I had an A14 previously, no problems at all.......is this new phone in compatible with my reader?

I have tried every permutation of remedy suggested by Square and anyone else, but no connection via Bluetooth, but can use the Square app with NFC on phone.

I need really to be able to use the reader.

Anyone have any ideas or a solution.

Thank you for reading.

John. UK

[Lou8 · Accepted solution]

Hi @Greenman1, thanks for posting 👋.

I looked up the Samsung A15 5G, and it is not on the list of compatible devices with Square. It's currenly untested and we can’t guarantee compatibility with the Square Reader. The Samsung A14 is on the list though, which is why you were able to pair your phone with the Reader successfully. 

When you say you can use the Square app with NFC, do you mean you can take Tap to Pay payments ? Note that the Square app will also run on most Android devices with the following:

• Android version 7 or higher
• 3.5 mm headset jack (which includes a microphone input)
• Location services enabled
• Access to Google Play

Let me know if you have any questions.