x

Can't see active marketing campaign analytics?

Hello! I am having an odd issue I haven't encountered before. Every month, I pull analytic data from my marketing campaigns. At the moment, we have two active automated text campaigns and four active automated email campaigns. For some reason, when I go to look at the statistics for them this month, I cannot see the campaigns. On my Marketing Overview page, it still states I have four and two active campaigns, as shown in this photo:

 

Screen Shot 2022-09-04 at 4.42.17 PM.png

 

But they do not show up in my list of campaigns I can pull analytics. When I click in to look at my email campaigns, it shows a few drafts and several completed campaigns, but does not display my automated ones that are currently running. 

 

Screen Shot 2022-09-04 at 4.43.43 PM.png

 

Additionally, if I adjust the filters for campaigns to only show "active" campaigns, it says I have none. โ€ƒ

 

Screen Shot 2022-09-04 at 4.44.12 PM.png

Any thoughts? What's going on and how can I access my active campaigns?

647 Views
Message 1 of 3
Report
2 REPLIES 2
Square Champion

Hello @rustynailwinery thanks for your post. Can you see them if you go to your "Automations" tab? I think the automated campaigns are listed under this tab rather than the campaign tab.

 

Screen Shot 2022-09-04 at 8.42.09 PM.png

Charlie
Homestyle Charlie
Handmade Heirloom Ornaments & Charms
Check our links for retail Etsy orders and Wholesale Ordering Info
612 Views
Message 2 of 3
Report

Yep you were right! Thanks for the easy answer. ๐Ÿคฆ๐Ÿผโ€โ™€๏ธ

566 Views
Message 3 of 3
Report