Solved: How does a customer leave a tip if they pay via Ap... - Page 2

FoxandLion · ‎03-26-2020

[The title of this thread has been edited from the original: Apple pay remotely you cannot enter a tip or any notes]

Hi, I'm having a problem that when a customer orders remotely and pays with Apple Pay, then they aren't able to leave a tip or notes for the order. Other payment types don't seem to have this issue. Anyone run into this?

isabelle · ‎04-02-2020

Hey @FoxandLion-

I checked-in with our Square Online Store specialist, @AdamB. I want to apologize for not reaching out to him earlier, I just hadn't heard of this issue before so I figured it may be browser issues.

He verified that as of right now, the Square Online Store does not support accepting tips from Apple or Google pay. It's something we're working on as a feature, but isn't available quite yet. I will post in this thread when I have an update on the status of tips with Apple and Google pay. Thanks for your patience, and again, apologies.

Isabelle
Square Champions Program Manager

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BlendCoffeeBar · ‎04-13-2020

Since we've had to take online orders only, customers want to leave tips but are unable to do so if they use Apple or Google Pay. Is there a way for them to do so?

JustinC · ‎04-14-2020

@BlendCoffeeBar

Tipping with Apply pay through the Online store is a growing feature request but it's currently not supported.

I've joined you with other Seller asking for the same thing so we can easily track. This thread is the spot to check back on if this feature becomes available in the future.

Justin
Community Moderator, Square
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keyworth · ‎07-05-2020

How do I allow customer to put in custom tip when paying using Apple Pay

nika · ‎07-07-2020

Hi @keyworth- As you'll see here, tipping with Apple Pay is still on our list of feature requests. We'll keep you and others updated if we hear about any new developments.

nika
Beta Community Manager, Square
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rhoagland · ‎10-21-2020

Any further information on progress with this feature? Is there anywhere we can easily check the progress as customers?

keyworth · ‎12-19-2020

Anything new on this

Still cannot adjust tip in Apple Pay

Can't enter tips for Apple or Google pay in Square Online Store?