x

Can't delete variation of an item on the iPad.

For some reason, when I go to delete a variation on the iPad via the app it won't.  I am able to click the variation and then select remove variation.  It then turns red and says  Confirm remove variation.  After that it goes back to saying remove variation but, it will not delete.

 

I have updated for pos to the latest version.

781 Views
Message 1 of 6
Report
5 REPLIES 5
Square Community Moderator

Hey there @cbm 

 

While looking into this I was able to test and reproduce this behavior on my iPhone as well. Has this happened to any other of your devices? This would help our product team get to the bottom of this quicker.

 

Thank you for flagging this. 

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
729 Views
Message 2 of 6
Report

No, It only happens on my iPad.  I am able to delete them from my android based phone.

694 Views
Message 3 of 6
Report
Square Community Moderator

Thank you for the quick follow-up. I've gone ahead and escalated a case directly to the team that handles these situations, so someone can take a look. I will be back with any updates @cbm

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
693 Views
Message 4 of 6
Report

Sorry, I just noticed this is still happening.

591 Views
Message 5 of 6
Report
Square Community Moderator

I have elevated this to our engineers @cbm, here is your case number 75213162. They were initially unable to reproduce the problems so, I will need to recommend you call our support team so they can troubleshoot this in real time. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
559 Views
Message 6 of 6
Report