Hey there @RexR. So I’m not sure you were asking for help from your fellow sellers here in the Community, or if you just wanted to vent. If you just wanted to vent, you can stop reading here and accept my apologies, because the rest of the post is me trying to be helpful.
I want to clarify what you have already done. I’m assuming that per this help document, you went to Dashboard Main Menu > Account & Settings > Tax forms. And, that there you edited your location, entered the correct(ed) business name and the new EIN, and then clicked the confirm button. (Also, for the record, if you have Square Savings, you will then need to do the same thing for that account, as well.)
If I am correct, and that is what you did, then can you elaborate on what happened besides “the form simply doesn’t work?” Did you get an error message. Did you get a confirmation message or a “we will let you know via email when the change is made?” Or did something else happen — like the confirm button was non-responsive, or you couldn’t type information in the fields? Also, if you have any screen shots or videos, those would be helpful, too.
If it turns out I can’t help you here, then I can tag a few helpful Square moderators here in the community who should be able to escalate this to the appropriate team for resolution.
@RexR Ah. Thanks for following up with that. I marked your post as Best Answer so that it will be helpful to other sellers in a similar situation in the future. Otherwise, I’m going to tag a few Square moderators here. @_Violet @Summer2024 @Katie_SQ @Sammie_C maybe someone could reach out to the product team and have them add this as an “in your face” message on the EIN update setting screen, as it is stated in that corresponding documentation?
