Hey there @christinehall75.. First, what is your domain name? Second, can you please have Hostgator send you screen shots of your DNS so that I can look it over? It sounds like they did something wrong during setup and the only way to troubleshoot is to see how that looks now.
As for the disconnected thing, that is a glitch that I remember from my days of using a third-party registrar with Square. That, in itself, doesn’t mean a thing though it is confusing. Anyway, once I have more information I should be able to help you troubleshoot this. I just need information to go on.
