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BeccaH
12-02-2020
07:40 PM
Why does square double charge my clients card when online booking for services?
I have a booking site that collaborates with square to receive payments from clients however, every time a client attempts to pay a 50% deposit (which I require for services) it double charges them the remaining 50% fee. For example, if my service fee is $60 I require a 50% payment to secure the appointment of $30. The other remaining $30 would be charged later but square automatically double charges their bank. Can anyone help with this?
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1 REPLY 1
Hmm, that shouldn't be happening. For your issue, It's best to reach out to our CS Team directly to figure out what's going on.
Justin
Community Moderator, Square
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Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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