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Why does square double charge my clients card when online booking for services?

I have a booking site that collaborates with square to receive payments from clients however, every time a client attempts to pay a 50% deposit (which I require for services) it double charges them the remaining 50% fee. For example, if my service fee is $60 I require a 50% payment to secure the appointment of $30. The other remaining $30 would be charged later but square automatically double charges their bank. Can anyone help with this? 

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Hmm, that shouldn't be happening. For your issue, It's best to reach out to our CS Team directly to figure out what's going on. 

 

@BeccaH

Justin
Community Moderator, Square
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