Updating location

[lgurasich]

I entered a mobile location incorrectly in the Accounts and Settings Tab.  I have corrected it.  When I go to the Online Dashboard and look at Pickup and Delivery, it's showing the old address.  How do I get that changed.  It must not be syncing but I don't know why.  It's also showing one of the mobile locations as an invalid address because it's a park that we are using for pickup.  I want that to show up on their receipt.  Can I use that address even though it isn't a valid mailing address.  

[AdamB]

Thanks for your post, @lgurasich, and welcome to Seller Community!

For the location that is giving the warning, click the link in Settings > Pickup & Delivery to confirm the location address. On the popup there is a map you can drag around to pinpoint where the location is. Once you've done that you can save the location and that warning should go away. With your other location, try deleting the location and re-adding it to see if that resolves the syncing issue for you.

[lgurasich]

Thank you, Adam.

I've tried using the map many times.  Once I get the location where I want and click on Save, this is the error message.  

The delivery point is currently inactive. Please check this information with the relevant address owner. 

Use it anyway.

I click on Use it anyway, but nothing changes.  I still have the error message and I can't use the address.  

Under Account and Setting, Business, Locations,  everything is correct but not syncing.  I don't see how to delete a location.  It lets me deactivate.  The when I try to set it up again, I have to use another nickname because the original one is still there.  I haven't tried giving it another nickname.  I'd like to be able to delete and start over.

[AdamB]

Hmm... Ok. Can you contact our support team so they can take a look? I'm not certain what the expected behavior is, but it will be good for them to review what is happening since they can escalate to our engineers if something isn't working right.

Edit: updated support link

[lgurasich]

I guess I don't know how to get to the team.  The link takes me to all the help articles and I've been through so many.  Where do I go, please.

[AdamB]

Oh, I think I gave you the wrong link. Try this link to contact our support team.