[The title of this thread has been edited from the original: Sales Tax Error]
So I noticed that for some of my orders tax is included and in others tax is not.
For example I had two orders from my online store (based in Maryland) where the tax was shown, but the customers is not actually being charged the tax.
Secondly I had another order from my site with a shipping address of New York, and it did not charge the customer taxes at all! Very weird and very sketchy because I went in on my online store and my dashboard to make sure maryland tax is included and ensure all items were selected to be charged tax.
Serious Help is needed.
Hey @ShopCased!
Thanks for posting in the Seller Community 🌠
What are your settings under Square Online > Settings > Taxes > Tax Calculations?
Let me know, as this will provide more information as to what could be going on or how the calculations are functioning.
Hi Isabelle,
Right now all tax calculations are un checked, which is great because my Maryland customers are being charged taxes. But I am an online store and recently received a few customers that i will ship packages to outside of the state of Maryland. But on those orders tax is not being applied. See below.
and also here a completely different online customer with a shipping address in New York, but no taxes were applied to their order. How is this possible? This can truly hinder a business when doing their taxes.
Keep us updated @ShopCased! I'm sure other sellers would be interested in whatever solution you find.
I appreciate your time.
