dwb
Thursday
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Unable to Process Return to gift card
Using Square for Retail and just tried to refund a return to a square gift card. We keep getting "unable to process" error. Anyone else having this issue or know a fix?
2 REPLIES 2
SVLFever
Sunday
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HI @dwb ! I also have Square For Retail but am NOT seeing this issue. In thinking about this, can you provide us more information, such as;
- Do you have the card or card number?
- Can you check the balance of the card?
- What does the original transaction refund options say?
- When exactly are you seeing the error and/or how are you creating the error?
I'm hoping with more information we might be able to get a better idea of what's going on.
John Losito,
Sun Valley Lanes & Games
Sun Valley Lanes & Games
MayaP
3 hours ago
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Hey @dwb,
Thank you for your patience—I want to ensure this gets resolved for you. As @SVLFever mentioned, could you provide more details? If you have a photo of the error, that would be incredibly helpful.
MayaP
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question ✨
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question ✨