Transfers

[Citystarz]

Is it normal for square to not allow transfers to happen out of nowhere with no email no call no explanation as to why we cannot access our funds? And after calling customer service they said the escalation team will reach out in 1-2 business that account is under review. No explanation as to why account is under review and why I have no access to my funds. This is extremely unprofessional and inconvenient.

[MayaP]

Hello @Citystarz, I appreciate you reaching and certainly understand having your funds on hold is frustrating. Our intention is truly not to disrupt your business but to make sure our platform is safe for everyone using. For your account security we won't be able to discuss any details here. We do see our team did email you today about an hour ago with some more details. We recommend taking a look at that email. I know this isn't easy and appreciate you working with us on this.