The gift option, which I have applied to all items...

annaf · ‎01-31-2021

The gift option, which I have applied to all items on my site, keeps disappearing. I am able to apply it again, but it is beyond frustrating. Are developers tryin to fix this?

Goldneye · ‎02-01-2021

HI, hopefully this Square Support page will help.

https://squareup.com/help/us/en/article/7170-set-up-gifting-options-with-square-online

Hope This Helps!
TERRI

annaf · ‎02-02-2021

No, the Square Support page isn't helpful. I understand how to set up the gift options and apply them to my items. The issue is that it is not sticky: the gift option keeps disappearing from ALL items, and I have to go back in and set it up. It's pretty easy to do, but it SHOULD NOT keep happening. Are others having this problem? And why is it SO hard to find anyone at Weebly to help?!?

Joe · ‎02-03-2021

Hi @annaf - so sorry for the confusion here. This sounds like there may be some underlying issue if your saved options are disappearing. We will need to get a hands on look whenever you are available.

Feel free to reach out to our Support Team here!

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

annaf · ‎03-14-2021

Hi Joe. I have tried to reach out for over a month. No one ever gets back to me. Ever. The problem persists, and now images are disappearing from our categories pages. PLEASE CONTACT ME.

annaf · ‎03-14-2021

AND, I've received a reply that Square is "currently experiencing issues." Good grief.