x

Stock shows "sold out" when it isn't--Brick & mortar, not online

Why is my stock count showing the red highlight bubble even though there's clearly inventory in stock? This just started yesterday as I input new merch. It shows the right quantity but in the Item List it's highlighted in red as if "sold out." I go through the motions and do an "inventory recount" and reiterate the correct quantity and "save" and for a while, the red bubble will be gone, but then it defaults to it again. I don't think I'm doing anything any differently than I usually do when I add new merch. Thanks.

1,932 Views
Message 1 of 7
Report
6 REPLIES 6

Like this?? Cause it's doing it to me today and i'm irking me. 
I don't have low inventory alerts on either. How do I contact someone about this???

Screenshot (278).png

1,804 Views
Message 2 of 7
Report

It started that with me too yesterday and I can't for the life of me figure out how to fix it

1,760 Views
Message 3 of 7
Report

Did you find a solution to this?

1,707 Views
Message 4 of 7
Report

Mine ended up fixing itself. Not sure what was going on.

1,667 Views
Message 5 of 7
Report

When this happens, you can usually log out and log back into your dashboard and it will fix.  

1,620 Views
Message 6 of 7
Report

I know if you have 2 differnt locations and it is low on one location then it will do that no matter how many the other location has.

1,384 Views
Message 7 of 7
Report