Fifteen25
08-03-2020
03:00 PM
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Square POS Echanges
Why can't I perform an exchange? Is it an option that I'm just overlooking?
THIS IS EXTREMELY FRUSTRATING AND TIME CONSUMING!
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JustinC
08-04-2020
11:42 AM
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If you're subscribed to Square for Retail, open the app:
- Tap Transactions from the navigation bar.
- Search the receipt number or full credit card number to find the transaction.
- Tap the transaction to refund > Return or Exchange.
- Select item(s) to restock or Skip this step > tap Next.
- You can either issue a refund or search your item library to add additional items to the cart. The cart amount will automatically reflect the difference between the original and replacement items.
I hope this helps! @Fifteen25
Justin
Community Moderator, Square
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Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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