Square Online email confirmations don't always have full customer information

[SSB]

For pickup orders, the customer information is missing from the confirmation email.   Where can I fix this?

 

[Goldneye · Accepted solution]

HI, you can find it from Online Dashboard, Settings, Checkout, upper right Advanced Settings, scroll down to Always Collect Buyers Address.

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[NSF]

what about getting the confirmation to the customer? how is this set up

[Ellie_]

Hi there @NSF

Thank you for reaching out to us, and welcome to the Seller Community! Are you looking to set up confirmation for customers when they place an order on your Online Store?

[NSF]

Hi Ellie,

Thanks for responding.  I found out from buying a product on my online store, that I was not receiving an order confirmation.  I later found it in my spam folder.  I reached out to Square yesterday and they are looking into it.