Reader will no longer connect

SallyAnimalInn · ‎11-05-2020

My reader blinks green and appears to be connected but the IPAD is not showing the reader is connected. It is an older IPAD ... did something happen that it can no longer be used?

ryanwanner · ‎11-05-2020

Hello @SallyAnimalInn

The only iPads where the bluetooth readers won't work are any ones running iOS 9 and can't be updated. (iPad 2 for example) You'll have to use a Stand and a USB dock to get the reader to work with those tablets.

If your tablet is newer than that, you should be able to connect the reader via bluetooth. Check out this Troubleshooting Contactless Connectivity help article for some ideas as to what could be going on.

Ryan Wanner
Golden Pine Coffee Roasters
Colorado Springs, CO, USA

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Happy Selling!

Joe · ‎11-06-2020

Hi @SallyAnimalInn - thanks for joining us here on the Seller Community!

@ryanwarner is spot on here. Are you still experiencing issues after walking through the troubleshooting resource he added above? We want to make sure this gets solved for you.

We also have a full Support Team available if need be. Feel free to reach out!

Joe
Community Moderator, Square
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SallyAnimalInn · ‎11-06-2020

Thanks for your concern. I think my IPAD is out of date. I bought a terminal yesterday. Thanks