Printing phone number, even though I removed it from my account settings.

[JustBasics]

I am a seller and use the square stand with an ipad, I've updated some information via the squareup dashboard on a laptop, everything updates aside from my personal phone number printed on the receipts. Even though I removed it from my account settings - Receipts section. Any ideas on how to fix it? My square stand and account is synced in real time with the square app and square dashboard online.

[JJ_]

Hello there @JustBasics Looks like you have followed the steps to remove your information from the receipts, and it keeps coming up. In this case, I recommend reaching out to our Support Team. 

You can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.

You can also get in touch with our Messaging and Email Support Teams here.

[JustBasics]

i tried contacting them previously, but all they mentioned was the above.

[Lou8]

Hi @JustBasics,

Unfortunately, we don't have access to your account information on the Community, so we're not able to take a closer look at your settings to understand what might be happening here. 

Could you try to contact our support team again ? They'll be able to escalate this to our engineering team if need be. Note that we're also available on social media (Facebook, Instagram or X). 

Thanks for your patience.