My Square Terminal won't turn on

[gwynneholcombe]

Hi,  I have been charging and resetting and still I only have the blinking Square icon on the screen.  The terminal won't turn on.  Does anyone have a suggestion?

Thank You

[#2]

Hello @Skoutariotis.

Sorry to hear you are having issues with your Square Terminal. Please take a look at these troubleshooting steps. I also suggest contacting our Customer Support Team here so one of our Terminal Specialists can troubleshoot your device in depth. 

Let me know if you have any other questions. 

[sayra · Accepted solution]

Hello @Skoutariotis.

Sorry to hear you are having issues with your Square Terminal. Please take a look at these troubleshooting steps. I also suggest contacting our Customer Support Team here so one of our Terminal Specialists can troubleshoot your device in depth. 

Let me know if you have any other questions. 

[gwynneholcombe]

I contacted Tech Help.  They determined my unit was a dud.  I activated the warranty, returned my dud and was sent a new unit.  The customer care was top notch.  Thank you so much