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Meta (Facebook) order pending acknowledgement from Square

A custom placed an order through Facebook more than a week ago, on October 26. I received an email from Meta informing me of the order which has been pending acknowledgement from Square.

 

Meta Pending Acknowledgement.jpg

 

I've submitted a ticket with Meta; in the meantime, I'm looking for information on Square about how to fix this but haven't found anything. 

 

@Breffni I see you've answered questions similar to this in the past. Can you help me?

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